WHO DO I CONTACT FOR ASSISTANCE?

If you ever need any help with the online store, please ask our lovely staff by email castellanofrancesca1990@gmail.com or, get in touch with us by phone: (+44) 07493 159986.

WHAT ARE MY PAYMENT OPTIONS?

We accept payment via credit card (Mastercard, Visa), and Paypal.
When we receive your order, we will send you a confirmation email of your purchase, with a reference number of the item/s and its cost. We also send you your tracking number once the order has been dispatched.

All prices are given in euro € and are shown inclusive of IT/EU sales tax (VAT) at the current rate of 22% but exclusive of delivery costs.
You have to pay at the time of the order. Orders will not be dispatched until payment in full has been received.

WHEN WILL MY ORDER BE SHIPPED?

We aim to dispatch orders within 2 to 3 days, after we receive your payment.

HOW MUCH WILL I PAY FOR MY SHIPPING?
We deliver worldwide. Shipping is charged as an additional cost: this will appear on your order. 
It also depends on the weight of your order and the country of destination. 
 
A detailed price list of shipping fees per country can be found HERE.
HOW DO I RETURN AN ITEM?

If you are not happy with what you have received, please get in touch with us castellanofrancesca1990@gmail.com.
You have two options: choose from a refund or an exchange.

Send us an email at castellanofrancesca1990@gmail.com, please include your order number, item number, a brief description of the reason for the return, and whether you would like a replacement or a refund.

HOW DO I CREATE AN EXCHANGE?

We will heartily accept returns of items that you don not like and swap them for another one.
Returns must be sent back to us within 15 days (UK and Europe).

You can swap an item if it is unused or unworn, in perfect condition, with original tags attached:
returns of faulty items will not be accepted, so we will not replace items that have clearly been damaged because of wear and tear.


If you are exchanging an item for another one, we are not responsible for the payment of the return shipping, but the new item will be shipped back to you for free.


Free shipping back to you on an exchange item is only valid for the first exchange; any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of additional shipping.